Surrendering A Pet

 A yellow dog looking at the camera with the text "Owner Surrender" Superimposed

At San Marcos Animal Services, we understand life can be unexpected and present challenges for pets and their people. These changes may affect the ability to provide proper care for a furry family member. The animal services team strongly urges all pet owners to first consider alternate options for pets before surrendering to a shelter. Surrendering your pet is a very serious and difficult decision, and we encourage pet owners to utilize this option as a last resort.

Before bringing your pet to the shelter, please explore alternative rehoming options such as friends and family. Social Media sites like Craigslist, Nextdoor and Facebook can be a good resource for getting the word out about your pet. 

We suggest using ReHome as a free service for finding a new home for your pet.  You create a profile for your pet, you review applications and pick the best home for your pet. The adopter pays a fee and that fee is donated to San Marcos Regional Animal Services.

Before surrendering your pet to San Marcos Regional Animal Services, we ask that you email the following information along with 2-3 photos of your pet so we can help find resources to help you keep your pet or alternative placement options:

**photos should be in good lighting with a clear, attractive view of the pet’s face and body to determine size of pet. The better the photo, the better chance we have of marketing your pet to a new home or foster home.

  • Your name, phone # and email address
  • Pet’s Name
  • Type of pet: (Dog, Cat, Other)
  • Breed(s)
  • Age
  • Sex:
  • Is your pet spayed/neutered?
  • Is your pet current on their vaccinations?
  • Is your pet good with dogs, cats and kids?
  • Does your pet have any medical needs we need to know about?
  • Is your pet kept primarily inside or outside?
  • Is your pet housebroken/litter box trained?
  • Is your dog crate trained?
  • Why do you need to surrender your pet?

Email information to animalservicesinfo@sanmarcostx.gov. Please give us as much time as possible to help with alternative placements of pets before surrendering to the shelter. We will ONLY take owner surrenders from our service areas (Kyle, Buda, Hays County and San Marcos). We cannot guarantee a hold time for owner surrenders.

Owners must present a valid, government-issued form of identification such as a driver’s license, military ID or passport with address verifying proof of residence in our service areas when surrendering their pet. Shelter staff will not accept a pet without the owner’s ID. Owners are also encouraged to bring any veterinary records available.

Here are some more resources for solving common behavior issues.  Please check these resources and try to find a solution before surrendering your pet.

  1. Housebreaking/Potty Training Dogs
  2. Crate Training
  3. Separation Anxiety
  4. Escape Artists
  5. New Dog Introduction
  6. Leash Training
  7. Cat Behavior
  8. Litterbox Issues