COVID-19 Scam Alerts

FDA Alerts Consumers About Unauthorized Fraudulent COVID-19 Test Kits


The U.S. Food & Drug Administration (FDA) released an announcement that warns consumers about unauthorized fraudulent coronavirus tests that are being marketed to test for COVID-19 in the home. 

At this time, the FDA has not authorized any test that is available to purchase for testing at home for COVID-19. The FDA sees the public health value in expanding the availability of COVID-19 testing through safe and accurate tests that may include home collection, and is actively working with test developers to bring this to fruition.

Fraudulent health claims, tests, and products can pose serious health risks. They may keep some patients from seeking care or delay necessary medical treatment. The FDA will take appropriate action to protect consumers from bad actors who take advantage of a crisis to deceive the public by marketing tests that pose risks to patient health.

The FDA has already identified and issued warning letters to companies found selling and promoting fraudulent items, and expects additional such actions will be forthcoming. Additionally, the FDA is stepping up enforcement at ports of entry, including International Mail Facilities, to ensure these fraudulent products that originate outside the country do not enter through the nation’s borders.

If you are aware of fraudulent test kits for COVID-19, please report them to the FDA. Reports may be sent via email to: FDA-COVID-19-Fraudulent-Products@fda.hhs.gov.

The FDA will continue to pursue those who place the public health at risk. Actions may include issuing warning letters, seizures or injunctions.

City Warns of Email and Other Technology-Related Scams


During this time of a worldwide outbreak of the new Coronavirus 2019 (COVID-19), you’ll receive lots of information from your city, county, school district and perhaps medical providers, companies with which you do business and others who are legitimately sharing useful updates and info.

Unfortunately, the situation is also being used by scammers to scare people into clicking on links, opening malicious attachments, or giving out confidential information.

We urge you to exercise caution and good judgement with anything related to COVID-19: emails, attachments, any social media, texts on your phone, etc.

๐—•๐—ฒ ๐—ผ๐—ป ๐˜๐—ต๐—ฒ ๐—น๐—ผ๐—ผ๐—ธ๐—ผ๐˜‚๐˜ ๐—ณ๐—ผ๐—ฟ ๐˜๐—ผ๐—ฝ๐—ถ๐—ฐ๐˜€ ๐—น๐—ถ๐—ธ๐—ฒ:
๐˜Š๐˜ฉ๐˜ฆ๐˜ค๐˜ฌ ๐˜ถ๐˜ฑ๐˜ฅ๐˜ข๐˜ต๐˜ฆ๐˜ฅ ๐˜Š๐˜ฐ๐˜ณ๐˜ฐ๐˜ฏ๐˜ข๐˜ท๐˜ช๐˜ณ๐˜ถ๐˜ด ๐˜ฎ๐˜ข๐˜ฑ ๐˜ช๐˜ฏ ๐˜บ๐˜ฐ๐˜ถ๐˜ณ ๐˜ค๐˜ช๐˜ต๐˜บ
๐˜Š๐˜ฐ๐˜ณ๐˜ฐ๐˜ฏ๐˜ข๐˜ท๐˜ช๐˜ณ๐˜ถ๐˜ด ๐˜๐˜ฏ๐˜ง๐˜ฆ๐˜ค๐˜ต๐˜ช๐˜ฐ๐˜ฏ ๐˜ธ๐˜ข๐˜ณ๐˜ฏ๐˜ช๐˜ฏ๐˜จ ๐˜ง๐˜ณ๐˜ฐ๐˜ฎ ๐˜ญ๐˜ฐ๐˜ค๐˜ข๐˜ญ ๐˜ด๐˜ค๐˜ฉ๐˜ฐ๐˜ฐ๐˜ญ ๐˜ฅ๐˜ช๐˜ด๐˜ต๐˜ณ๐˜ช๐˜ค๐˜ต
๐˜Š๐˜‹๐˜Š ๐˜ฐ๐˜ณ ๐˜ž๐˜ฐ๐˜ณ๐˜ญ๐˜ฅ ๐˜๐˜ฆ๐˜ข๐˜ญ๐˜ต๐˜ฉ ๐˜–๐˜ณ๐˜จ๐˜ข๐˜ฏ๐˜ช๐˜ป๐˜ข๐˜ต๐˜ช๐˜ฐ๐˜ฏ ๐˜ฆ๐˜ฎ๐˜ข๐˜ช๐˜ญ๐˜ด ๐˜ฐ๐˜ณ ๐˜ด๐˜ฐ๐˜ค๐˜ช๐˜ข๐˜ญ ๐˜ฎ๐˜ฆ๐˜ฅ๐˜ช๐˜ข ๐˜Š๐˜ฐ๐˜ณ๐˜ฐ๐˜ฏ๐˜ข๐˜ท๐˜ช๐˜ณ๐˜ถ๐˜ด ๐˜ฎ๐˜ฆ๐˜ด๐˜ด๐˜ข๐˜จ๐˜ช๐˜ฏ๐˜จ
๐˜’๐˜ฆ๐˜ฆ๐˜ฑ๐˜ช๐˜ฏ๐˜จ ๐˜บ๐˜ฐ๐˜ถ๐˜ณ ๐˜ค๐˜ฉ๐˜ช๐˜ญ๐˜ฅ๐˜ณ๐˜ฆ๐˜ฏ ๐˜ด๐˜ข๐˜ง๐˜ฆ ๐˜ง๐˜ณ๐˜ฐ๐˜ฎ ๐˜Š๐˜ฐ๐˜ณ๐˜ฐ๐˜ฏ๐˜ข๐˜ท๐˜ช๐˜ณ๐˜ถ๐˜ด
๐˜ ๐˜ฐ๐˜ถ ๐˜ฎ๐˜ช๐˜จ๐˜ฉ๐˜ต ๐˜ฆ๐˜ท๐˜ฆ๐˜ฏ ๐˜จ๐˜ฆ๐˜ต ๐˜ข ๐˜ด๐˜ค๐˜ข๐˜ฎ ๐˜ฑ๐˜ฉ๐˜ฐ๐˜ฏ๐˜ฆ ๐˜ค๐˜ข๐˜ญ๐˜ญ ๐˜ต๐˜ฐ ๐˜ณ๐˜ข๐˜ช๐˜ด๐˜ฆ ๐˜ง๐˜ถ๐˜ฏ๐˜ฅ๐˜ด ๐˜ง๐˜ฐ๐˜ณ "๐˜ท๐˜ช๐˜ค๐˜ต๐˜ช๐˜ฎ๐˜ด".

Please remember: "Think Before You Click"!

Stay Vigilant about Potential Fraud

Posted March 27, 2020

Some utility customers may be the victim of phone or email scams, especially during the COVID-19 crisis. We urge you to remain vigilant and aware of the potential for people to try to get you to send them money or gift cards, or provide them with your personal information.

Common Sense Steps to Avoiding Scams

  • Your San Marcos Utility Billing Center will never call you asking for personal information. If you suspect the call is not legitimate, take note of the number then terminate the call immediately.
  • We do not call customers after normal business hours or on weekends.
  • We are not going to do disconnects for the next 90 days. If you receive a call demanding payment or telling you they will shut off your services, please terminate the call immediately.