COSM Operating Procedures 

City Facilities Remain Closed to Public Until Feb. 1 

The City of San Marcos is closing all public facilities until Feb. 1, to help ensure that COVID-19 case counts remain low among City staff and within the overall community.  City parks and green spaces will remain open to the public and patrons are encouraged to practice social distancing and wear a mask when around others not in their household.  

Facilities that will be closed to the public include all buildings in the City Hall complex, the Activity Center, the Animal Shelter, Municipal Court, the Public Library, the Grant Harris Building, the San Marcos Tourist Information Center, the Discovery Center, and Utility Billing counters at the Municipal Building and the San Marcos Electric Utility Office.  

City staff will be available to assist residents by phone and email during normal work hours with specific department details below.

Animal Shelter Curbside Service:

All transactions at the Animal Shelter including adoptions, fosters, and intake/reclaim for lost pets will be handled outdoors and curbside while the shelter is closed to the public. Visitors are asked to look for instructional signs in front of the doors to the adoption center or intake/reclaim. Appointments are preferred and may be scheduled using Waitwhile application links: 

Starting Jan. 19, the adoption center will open for curbside. Curbside service is available Monday, Tuesday, Thursday, and Friday from 12 p.m. to 7 p.m.

For adoption details and application, visit   Emergency animal services are available by calling the shelter at 512.805.2655 during normal business hours and by calling the San Marcos Police Department non-emergency line at 512.753.2108 outside normal business hours. 

City Clerk

To maintain appropriate social distancing procedures within our small office and mitigate the spread of the COVID-19 virus, Passport And Vital Statistics services will be closed through February 1.  

Municipal Court

Municipal Court window located in the Hays County Government Center will be closed to the public until February 1. The Municipal Court staff will be available via email, phone, and fax starting January 12. 

Public Library Curbside Service:

Library curbside service will continue to be available from Monday through Saturday, 10 a.m. to 6 p.m. and on Sunday from 1 p.m. to 6 p.m. Patrons may place items on hold through the library catalog at, via email at or by calling 512.393.8200. The library lobby and computer lab services will be closed to the public, but residents may access wi-fi service from the library parking lot.


Utility Billing Assistance & Drive-thrus:

For assistance with utility questions or payment arrangements, customers may email, call 512.393.8383 or visit   They may also visit the utility drive-thrus located at the Municipal Building, 630 E Hopkins or the San Marcos Electric Utility office, 1040 Hwy 123 from 9 a.m. to 4 pm., Monday through Friday.